Last updated: 13.08.26

1. Who we are

This website is operated by:

KNO Works Unipessoal, LDA

Avenida do Atlântico, Nº 16, escritório 2.01

1990-019, Parque das Nações, Municipality of Lisbon

NIF: 518943003

For any questions about this policy or your personal data, contact us at kno@kno.agency.

2. What data we collect

We collect personal data only when you actively provide it, for example when you:

  • Fill out a contact form on this website.

  • Send us an email.

  • Book a meeting via our Google Calendar link.

Depending on how you contact us, this may include your name, email address, phone number, company name, and the content of your message.

We do not use tracking cookies or analytics on this website unless stated otherwise in our Cookie Policy.

3. Why we collect it

We use this data solely to:

  • Respond to your enquiries.

  • Schedule and manage meetings.

  • Maintain a record of business correspondence.

We do not use your data for marketing without your separate, explicit consent, and we do not sell your data to third parties.

4. Booking meetings via Google Calendar

Our website includes a link to a Google Calendar booking page. When you use it, you leave our website and interact directly with Google's services. Any information you provide there (such as your name and email) is collected and processed by Google as an independent data controller/processor, under Google's own privacy policy: https://policies.google.com/privacy

Google may process this data outside the European Economic Area. Google self-certifies under the EU-US Data Privacy Framework, which provides a legal basis for this transfer. We recommend reviewing Google's privacy policy for full details.

5. Legal basis for processing

We process your data based on:

  • Your consent (when you submit a form or book a meeting).

  • Our legitimate interest in responding to business enquiries.

6. How long we keep your data

We retain correspondence and enquiry data for as long as necessary to handle your request and maintain business records, and no longer than 1 year, unless a longer retention period is required by law.

7. Who we share your data with

We do not share your data with third parties, except:

  • Google, when you use our Calendar booking link (see Section 4).

  • Service providers who help us operate this website (e.g. hosting provider), acting under our instructions.

  • Where required by law.

8. Your rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Request restriction of processing.

  • Object to processing.

  • Request data portability.

  • Lodge a complaint with the Portuguese data protection authority (CNPD — www.cnpd.pt).

To exercise any of these rights, contact us at kno@kno.agency.

9. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

LEGAL